ZiYa 1.0 · Technical Support
ZiYa (字芽识字) is a Chinese character learning app for children aged 4–6 and their families. Version 1.0 includes character cards, Mandarin pronunciation, read-along sentences, due reviews, family practice, and two illustrated mini books. App Store availability is determined by Apple’s listing.
App information
- iPhone and iPad running iOS / iPadOS 17 or later.
- Version: 1.0, prepared for release.
- 44 Chinese characters in four themes: My Home, Food, Nature, and Read a Sentence; 24 family reading sentences and two four-page mini books.
- Free content: 水, 我, 喝, 花, 看, 鱼, 山, 上, 树, 有, 小, 下, with their available learning features.
- No account, advertising, or developer-operated cloud sync; learning records stay on the device.
Getting started
- Use Today (今日) for new characters and reviews that are due. Parents can adjust the daily new-character limit; reviews follow the saved learning record.
- Use Library (字库) to search by character, word, or pinyin, listen to pronunciation, and read sentences together.
- Use Reading (阅读) for character-by-character reading through 24 short sentences and two mini books. Family prompts and actions are reading support, not a literacy assessment.
- Open Parent (家长) to adjust learning settings, view the calendar and statistics, export or import records, restore local backups, and manage subscriptions.
Subscriptions and purchases
A subscription unlocks the complete character catalog, all four themes, and the accompanying reading content. Plans are CNY 6 monthly, CNY 12 quarterly / 3 months, and CNY 36 yearly; all three are auto-renewable subscriptions with the same entitlement. The local price, currency, taxes, and final amount shown by the app are determined by Apple’s App Store storefront.
Apple handles purchases, renewals, refunds, and transaction records. ZiYa verifies Apple’s transaction on the device to determine the current entitlement; the developer does not receive payment-card information and the app does not collect a child’s identity. Parents can restore purchases or manage the subscription in Parent, or cancel auto-renewal in Apple ID subscription settings. Refund requests must use Apple’s refund process.
When a subscription expires, is cancelled, or is refunded, learning progress, history, calendar entries, unfinished lesson positions, and locally saved records are not deleted. If access is restored, learning can continue with the applicable content.
Frequently asked questions
Why is there no sound?
Check device volume, Bluetooth or headphone output, and automatic speech settings in Parent. When sound is disabled, use “临时听一次” (Listen once). ZiYa uses the system Mandarin voice. If a Chinese voice is unavailable, check or download one in the system speech settings and try again.
Why are there no reviews today?
Only due characters appear in reviews, up to five per session. New exposure or help generally schedules a review for the next day; valid independent recognition progresses through intervals of 1, 2, 4, and 7 days.
How do I export, import, or restore learning records?
Go to Parent (家长) → Data management (数据管理). Export a `.ziya` learning archive and import it on another device after unlocking Parent. ZiYa shows a summary and attempts to back up the current record before a confirmed full replacement; it does not merge two archives. Local pre-operation and daily recovery points can also be reviewed and restored after confirmation.
Can I sync between devices?
There is no developer-operated cloud sync. Each device keeps its own progress. Use the Parent export and import tools to move records; do not delete the app to try to fix a sync issue.
How do I start over?
Go to Parent (家长) → Data management (数据管理) → Reset learning progress (重置学习进度), then confirm. This clears current progress, practice events, and hint records. Settings and selected characters from a readable save remain, and the app attempts a recovery point before resetting.
What if a save is damaged, unsupported, or cannot be saved?
Keep the app and its data, note the message and steps, and contact support. ZiYa preserves old or unreadable saves and prevents ordinary actions from overwriting an unreadable original. Consider resetting only after deciding that the old progress is no longer needed.
Contact support
A parent or guardian should contact us with the app version, device model, system version, steps to reproduce the issue, and expected result. Redact names, photos, schools, and other personal details in screenshots. We do not need a child’s identity, complete learning history, or device backup.